Either double click on the account or click on it once and hit the properties button to the right. The name of the account settings, display name, and email address can be edited here. The servers tab contains the incoming and outgoing server names. SMTP authentication is discussed further in this document.
The advanced tab contains the port numbers that Windows Mail uses. These should be for incoming and 25 for outgoing. Saving messages on the server is discussed in another section of this document.
This allows Windows Mail to authenticate using the customer's username and password instead of their IP to authenticate for sending mail. To do this the customer will need to go to tools and then accounts.
Mac Mail: From the Apple Menu, select preferences to get the screen below:. The email client is pictured below before an account is configured. To add an account, simply click on the right the type of account. For ZoomTown and Fuse you would click on Other.
Doing so would give you the screen below. We support adding the ZoomTown and Fuse email accounts, but no other account types. At this point click on Add a Mail account. You will see the dialog shown above. Enter the name the customer wants to use as the name displayed when they send email under Full Name. The email address and password the customer wants to use with the client should be entered in the respective fields. Then click the Create button to get the screen below.
The application will attempt to discover the correct email server settings automatically. If it fails or if it cannot securely send the password to the mail server, it will give you an error and recommend setting the account up manually. The security error is shown below. Clicking setup manually will bring up the wizard below. Entering the information display name, email address, and password and clicking on continue will bring you to the screen below.
This screen will ask for the incoming server information. Enter the incoming mail server, user name as long as you are using the correct servers for the domain you can use just the username , and password. The next screen will prompt you for what security to use for the incoming mail server.
Leave this blank. The username and password are only required if Authentication is turned on. ZoomTown and Fuse support the authentication and require authentication if someone is trying to sign in to the outgoing server from outside our network.
The next screen asks about security for the outgoing mail server. If authentication is utilized we support SSL. The next screen will give you a summary of all the information provided. You can select a different Outgoing Mail Server for each email account. The panel will show a listing of all outgoing servers set up and bottom will display the information about a specific selected server.
This tab will allow you to set customized ports. Use SSL and choose the authentication type if any. Microsoft Outlook Express The given instructions are general in nature and the exact steps may vary depending on the version of Outlook Express.
Other Email Clients To configure other clients you will need to enter your email address and password. Additionally you will need to enter the following information. For assistance with unsupported clients, consult the application help file. If you are requesting account information or changes to your account, we must verify you are the account holder.
Please enter the last four digits of the account holder's social security number below. Check the number of recipients: For any single email, Fuse permits a maximum of 49 recipients Email which exceed the recipient limit will not be sent.
You may not enter 49 recipients in each of the above fields. Check attachment size: If you are trying to send a file with your Cincinnati Bell email, make sure the attachment does not exceed 10 MB. To optimize email traffic for all of our subscribers, Cincinnati Bell email restricts attachments 10 MB or smaller.
Email with attachments which exceed this limit will not be sent. Check for email viruses: To help protect our subscribers from the spread of computer viruses, Fuse has established a virus block list. If our server detects that your computer is sending email infected with an email virus eg, Snowhite, myparty, etc. Instead, we will return an error message to you with information about the virus.
If you receive a virus alert from Fuse, you will need to remove the virus from your computer. Check recipient mailbox: If the message you're trying to send has been returned to you, the mailbox you're trying to send to may be full, or may no longer exist.
To be certain, check with the person you are trying to email. Open Relay Blocks: Occasionally domain xyz. While rare, this further illustrates why Fuse no longer allows open relay. To view an online tutorial that includes instructions on viewing and changing pop setting click here. This means, when added together, email in all folders including Sent and Trash folders may not exceed 50 MB.
Once your mailbox exceeds this limit, incoming email will be returned to the sender. If you are using a POP3 mail client e. If you primarily access your email via Fuse WebMail, you will need to save your messages to your hard drive. Check attachment size: To optimize email traffic for all of our subscribers, Fuse rejects email with attachments 10 MB or larger.
If someone sends you an email with an attachment over 10 MB, it will not be placed in your Inbox. Check if email was sent to large group: The sender may have tried to send an email to a very large list of recipients.
To help protect subscribers from unsolicited commercial email SPAM , many ISPs restrict the number of recipients users may have for a single email. So, the email may have never been actually sent. If you know the email was sent to a large group, you may need to ask the sender to resend the email to you directly or to a smaller group of recipients. Check email forwarding: You may have set up your mailbox to forward your messages to another mailbox, then discard the messages. If you are forwarding email from another mail service e.
Hotmail, YahooMail to your Fuse account, you may need to check your forwarding settings on that account. Having problems sending email? Next, tell us which set-top box you have.
If you are unsure which set-top box you have, please log in here. Or select your services from images below for more information. If you are unsure of your service, please log in above to receive information for your account. Log in. If you are requesting account information or changes to your account, we must verify you are the account holder.
Please enter the last four digits of the account holder's social security number below. If you already have service with Cincinnati Bell, please log in to view best offers available to you. We found more than one address in your account. Please select the address you wish to get best offers for. We found more than one street that matches the street name you entered.
Please select your street from the list displayed. Thank you for your interest in Cincinnati Bell Fioptics! We have received your request and you will be notified via mail or email when Fioptics becomes available in your neighborhood. Your service has been placed on Vacation Service at your request. Please call to reinstate or make changes to your service.
The address you entered was not recognized or not found in our service area. Please re-enter your address using the following tips:. How Can We Help You? Browse or search below to find the information you're looking for.
Live Chat. Log into your Thunderbird email account. Clicking on new email will then take you to the settings section. You will next select to use an existing account. Fill out the fields below. Thunderbird will search for the account settings. This screen will appear once Thunderbird has successfully auto detected the settings. First Time User? Address Results We found more than one street that matches the street name you entered. Login with My Account or Account Number.
Shop Internet. Shop TV. Home Phone Service With the best calling features available. Shop Home Phone. Order Now. Build Your Own Bundle Choose only the features and services you want. Customize Now. Check another address. Notify Me. Thank you! Fioptics Internet Speeds up to Mbps. Please re-enter your address using the following tips: Enter the street name without a street type e. Street, Road, Court, Avenue, etc.
Enter the first few letters of the street name. For numeric streets, try the plain numeric version first e. For example, "West 7th Street" should be entered as "W 7". Go back. Log in to get customized information on your service. Log in Or select your services from images below for more information.
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